Orthomobility Ltd (“we”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information in accordance with the EU General Data Protection Regulation (GDPR), UK GDPR, and related data protection laws.
1. Who We Are
Orthomobility Ltd is a UK-registered company (Companies House No. 05143375) specialising in the design, manufacture, and distribution of prosthetic knee joints. Our official contact addresses are:
- UK Office: Orthomobility Ltd, E1-1.29 Culham Campus, OX143DB, Abingdon, UK
- Customer Contact: contact@orthomobility.com | +44 (0)1865 407 248
And in Germany:
- Germany Service & Logistics Agent: Orthomobility Ltd – aktiv Kommunikationsdienst, Mariahof Gut 1, 54296 Trier, Germany
- Customer Contact: info@orthomobility.de | +49 (0)651 970 67 150
- Field Sales Agent (Germany): Sebastian Lindemann, Orthopädietechniker und Handelsvertreter für Orthomobility Ltd
Elchsteig 11, 14712 Rathenow, Germany
Mobil: +49 (0)152 0445 0805
This policy applies to website and email domains of orthomobility.com, orthomobility.de, verygoodknee.com, verygoodknee.de.
2. Types of Personal Data We Process
We may collect and process the following categories of personal data:
- Name, email address, phone number
- Professional role or organisation
- Contact form or email content
- Online course test results
- Images or photographs (only with consent)
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Consent (e.g. for photography, marketing, newsletter sign-up)
- Legitimate Interest (e.g. responding to enquiries, ensuring product safety)
- Contractual Necessity (e.g. supplying goods or certifying professionals)
- Legal Obligation (e.g. for post-market surveillance under MDR)
4. Purpose of Processing
Your data is processed for the following purposes:
- To respond to product or service enquiries
- To maintain records of advice or correspondence
- To provide professional training and certification
- To ensure device traceability and post-market safety
- To deliver customer service and support
- To display product use with informed consent
We do not use your data for unsolicited marketing, and we do not sell or trade personal data.
5. Email & Contact Form Retention
Emails and contact form submissions are retained for up to 7 years from the date of last contact unless required longer for legal or regulatory purposes. If you would like your email deleted earlier, please inform us in your message.
Email containing hate, maliciousness, threats, or other potential criminal content may be shared with relevant authorities without us notifying you, in order to protect our legitimate business interests, and the interests of our clients and other associates.
6. Sharing Data with Distributors
Where necessary, and in line with our legitimate interests, we may share your contact or enquiry details with an authorised distributor in your country to respond to your request more effectively. You may object to this by stating so in your message.
7. Photography & Images
We process images or videos of individuals only with explicit, informed consent. Consent is collected in writing or verbally with documentation. Images or videos are used for product demonstration, role modelling, clinical training, or providing post-market safety. You may withdraw consent at any time by writing to contact@orthomobility.com.
8. Online Course Data
When participating in our VGK-S online training, we collect your name, email address, and test results. This data is stored securely to confirm your certification status. Your results are not made public but may be confirmed to our distributors if required for clinical oversight.
9. Cookies
As of the date above Orthomobility does not use cookies for tracking, analytics, or advertising purposes. Should this change, a cookie banner and opt-in system will be implemented.
10. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request erasure (“right to be forgotten”)
- Object to certain processing activities
- Withdraw consent (where applicable)
To exercise these rights, contact us at contact@orthomobility.com
11. Policy Updates
This Privacy Policy may be updated from time to time. Any new version will apply from the date of publication. We recommend reviewing this page regularly for updates.